Refund Policy

A legal disclaimer

At Zanwabo Cakes & Supplies, all sales are considered final once an order has been processed. Due to the nature of our products (including food items, edible decorations, and baking supplies), we cannot accept returns or exchanges unless the item is defective, damaged on arrival, or incorrect.
 

If you receive a defective or incorrect item, please contact us within 14 days of delivery with your order number and supporting details. We will review your request and, where applicable, issue a replacement at our discretion.
 

Zanwabo Cakes & Supplies is not responsible for delays, damages, or losses caused by third-party couriers. Colours, packaging, and product variations may occur and are not grounds for refunds.
 

By purchasing from our website, you agree to this refund policy.

Refund Policy - the basics

If the product is faulty Customers may return items purchased online within 14 days from the day of delivery for an exchange